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By Michael W. Hill, Mobius Vendor Partners Executive Consultant,  Author of Measuring to Manage Most executives “assume” that their employees are comfortable with the boss they are working [...]

By Bob Thompson, IT Strategist AI Reveals the Patterns. Experience Uncovers the Meaning. Decisions Drive Results. Executive Summary Organizations are generating unprecedented volumes of customer, [...]

By Bob Kobek, President, CustomerCount® by Mobius Vendor Partners This is a very self-serving article because it has to do with the way some technology companies charge for services, including [...]

By: Bob Kobek, RRP, President – Mobius Vendor Partners There is an adage ‘necessity is the mother of invention’. This is so very true, and there is another adage that I just made up “panic [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage The research shows there are significant financial and operational costs for employers due to [...]

by Simon Crawford Welch, Ph.D. The Coming Sea of Sameness For decades, businesses invested enormous amounts of time, money, and effort trying to create competitive advantages. They hired talented [...]

Imagine calling your insurance provider. The AI voice agent immediately picks up the call and greets you in your preferred language. Once you explain your issue, it verifies your identity and [...]

By Corina Violette, Director of Inventory Management, Global Connections, Inc. Every operator I talk to these days has more data than they know what to do with. Survey responses, call [...]

I am comfortable with the assumption that if you are reading this you recall the big deal about big data in the early 2000’s. If not, here is a brief descriptor of the event that occurred over [...]

By: Lalitha V For years, GCCs (Global Capability Centers) functioned as cost-saving hubs – providing access to skilled workers, delivering high-quality work at scale, and improving operational [...]