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By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage The research shows there are significant financial and operational costs for employers due to [...]

by Simon Crawford Welch, Ph.D. The Coming Sea of Sameness For decades, businesses invested enormous amounts of time, money, and effort trying to create competitive advantages. They hired talented [...]

Imagine calling your insurance provider. The AI voice agent immediately picks up the call and greets you in your preferred language. Once you explain your issue, it verifies your identity and [...]

By Corina Violette, Director of Inventory Management, Global Connections, Inc. Every operator I talk to these days has more data than they know what to do with. Survey responses, call [...]

I am comfortable with the assumption that if you are reading this you recall the big deal about big data in the early 2000’s. If not, here is a brief descriptor of the event that occurred over [...]

By: Lalitha V For years, GCCs (Global Capability Centers) functioned as cost-saving hubs – providing access to skilled workers, delivering high-quality work at scale, and improving operational [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage  Gallup research found that only about half of all workers know what is expected of them at work. [...]

I recently traveled for a client meeting in a destination known for tourism and large conventions. Like many business travelers, I booked my hotel through the conference website, secured my [...]

By Simon Crawford Welch, PhD We are living through one of the most curious periods in the history of leadership. Never before have leaders had more opportunities to shape how they are perceived. [...]

By Becky Doemland, Good Works Indy Did you know? Nonprofit organizations are required to have a governing board of directors. Separate from an agency’s paid staff members, the board of directors [...]