Creator of CustomerCount®/Patients-Count®/EmployeeCount® Reaches Milestone

November 9, 2024– (INDIANAPOLIS, IN) –Mobius Vendor Partners is celebrating its Silver  Anniversary. The well-known business process design, management and performance improvement professional consulting firm, and creator of CustomerCount®, Patients-Count® and Employee Count®  feedback systems, is proud to celebrate  25 years of providing services to various vertical markets.

With a reputation for staying current with changing business requirements, Mobius services include Online Feedback Systems, business planning, financial analysis, market research, marketing management, process improvement and business relationship management.

How It All Began

Since opening its doors, Mobius has made an impact on measurement and management in  hospitality, healthcare, and human resources. With the creation of the CustomerCount online feedback system, Mobius  developed premier online feedback management survey solutions that allow organizations to monitor all levels of human involvement, including Sales, Contact, and Product experiences.

From that starting point, Mobius  went on to create both Patients-Count® and EmployeeCount®. Today, all three enterprise feedback management systems are actively contracted for use across more than 6000 unique organizations, representing more than 160 individual locations and more than 40 languages.

“We are extremely proud of our accomplishments. Working  in conjunction with forward-thinking alliances, especially in terms of Artificial Intelligence, allowed us to change and grow with the times, meeting our hospitality clients’ needs and reaching out to other sectors such as health and human resources,” said Bob Kobek the President of MobiusVP. “In fact, we were using forms of AI before it was cool!”

Lisa Kobek, EVP/Client Services adds,  “Our longevity comes greatly from our commitment to listening to our clients.  We provide thorough training to get them what they need to make informed decisions on actionable items garnered from our custom-designed surveys and client-centric reports.”

 A track-record of awards and accolades

Mobius has a rich portfolio of awards and recognition. In 2022, Mobius received the coveted BBB Indianapolis Torch Award for Ethics and Commitment to Customers. Recently Mobius  received the 2023 Vacation Industry Award for Corporate Responsibility and was selected for a prestigious CIO Review Magazine award for CEM solutions. It is also a member of the Senior Leadership Network of Conscious Capitalism which signifies meeting the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

The award winning company is also a member many professional associations including ARDA, BBB, SHSMD, and The Beryl Institute. CustomerCount is proud to be an Industry Partner for the Computer Science Industry Partnership Program (CSIPP), which is part of IUPUI’s Department of Computer and Information Science in the Purdue School of Science. In addition, Bob Kobek currently serves on the Better Business Bureau Board of Central Indiana.

 Always innovating

An enterprise customer feedback system, CustomerCount is a flexible solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve the bottom line. With its responsive design and device recognition capabilities, CustomerCount works with Keatext to offer Full Text Search and the ability for guests to make on-site service requests right from their mobile devices. Through a strategic partnership with MosaicVoice, Mobius/CustomerCount offers the full spectrum of solicited and unsolicited “Voice of the Guest” and “Voice of the Employee” feedback.

Social responsibility is the DNA

 “Our goal is to earn loyalty and to foster positive and sustainable processes to benefit our clients and our environment, while upholding our duties as responsible corporate citizens,” says Bob Kobek. “To this end, we dedicate a special Sharing is Caring  landing page on our website to our clients’ charities of choice.”

Whether assisting clients with business processes or helping them gather and analyze data about their customers, Mobius is  known for taking the time to learn the significant aspects of their client’s  organization and industry that impact the areas of performance upon which their efforts are focused. Armed with this intelligence, they are positioned to measure and provide effective recommendations and solutions to enhance their client’s  process performance.

 About Mobius Vendor Partners

Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. The Mobius online Feedback Systems feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. They are used by organizations across numerous different vertical markets and industries.