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Use every aspect of your customer feedback surveys to build brand awareness, reinforcing the message they should purchase your product again in the future.

President Bob Kobek looks at the reasons why you might be getting low response rates to your surveys and suggests some small changes that can have a big impact.

Proper customer care will produce referrals, increase traffic and cause money to flow. It minimizes complaints and creates efficiencies. So why the resistance amongst business managers today?

We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.

Don't let Covid-19 stop you meeting new people. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options.