WRAP Spotlight on Carlos Marchi
A resident of Puerto Rico, Carlos Marchi was once a client of CustomerCount. He has decades of experience with call centers, customer engagement and marketing. Moreover, he has an in-depth [...]
CustomerCount to sponsor AMDETUR convention 2019
CustomerCount has announced that it will be sponsoring this year's AMDETUR convention and providing the association's official convention feedback system for the third year.
10 things I learned at the C.A.R.E. Conference
CustomerCount president, Bob Kobek, had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) conference in my hometown of Indianapolis. He came away with 10 [...]
Why You Need to Understand the Voice of the Customer
It is the bad idea that causes me to be reminded that we should not talk to ourselves – we should be better listeners. We should be listening to the voice of the customer.
Bob Kobek to moderate CARE compliance panel
CustomerCount's Bob Kobek will moderate a panel discussion entitled “Compliance in the Year of Class Action Litigators” at this year’s C.A.R.E. Conference.
Text Analytics and CustomerCount reporting improves customer experience
Case Study: Breckenridge Grand Vacations uses Keatext text analytics and sentiment analysis to improve customer happiness.