How Does Your Contact Center Compare: Social Media by Default

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How Does Your Contact Center Compare: Social Media by Default
A survey is being launched this week.
By Robert A. Kobek, RRP

Connections Magazine, IT Enabled Services Alliance, Inc. and CustomerCount Enterprise Feedback Systems have collaborated to distribute a survey into the contact center centric industry to determine the impact and uses of social media as a customer service delivery vehicle.

To participate in the survey and to see the results in the March issue of Connections Magazine, go to “www.connectionsmagazine.com”:http://www.connectionsmagazine.com/ and subscribe before January 8. The survey will be distributed via email Jan 9 and close it on Jan 18.

To learn more about IT Enabled Services Alliance, Inc. visit “www.itesa.com”:http://www.itesa.com/
To learn more about CustomerCount visit “www.customercount.com”:http://www.customercount.com/