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I often hear this question: “What kind of ROI can we see from using your enterprise customer engagement solution?” My answer is, it depends. It depends on whether or not key stakeholders will [...]

!https://customercount.com/images/23.jpg! Taking IVR Surveys is so Exhausting By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I just got an oil change for my sedan at a [...]

Customer feedback can be a double edged sword. On the one hand, a company can gain great information regarding what they are doing right in the eyes of its consumers. On the other hand, [...]