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Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company
  • MobiusVP
    • Our History
    • Markets Served
    • Our Process
    • About Us
    • Partners & Affiliates
    • Video Gallery
  • CustomerCount©
    • Product Overview
    • Our Design Process
    • Customer Experience
    • Survey Design
    • Survey Reporting
    • CRM Integration
    • Keatext Text Analytics
    • SMS Surveys
    • CEM Solutions
  • EmployeeCount©
    • Employee Experience
    • Product Overview
    • Our Design Process
    • Professional Services/Consulting Survey Design and configuration
    • Managed Services – subscription
    • Survey Reporting – 24/7; 70+ templates
    • On Site Service Request
    • CRM Integration
    • KEATEXT Text Analytics and Reputation management
    • Mosaic Voice – Speech analytics for contact centers
    • SMS Deployment
    • Customer experience management (CEM) Solutions
  • Patients-Count©
    • Our Design Process
    • Product Overview
    • Survey Design
    • Survey Reporting
    • CRM Integration
  • News & Resources
    • News
    • White Papers
    • Case Studies
  • Contact Us
    • FAQ

Archives

Tag Archives for: "CX"
0
By Bob Kobek
In Uncategorized
Posted November 19, 2020

Bob Kobek Vlog 6: CX questions

In his latest Vlog, president Bob Kobek explains the type of CX questions you should be asking and the ones you should avoid.

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 CX surveys: Part art/part science
0
By Bob Kobek
In CustomerCount©
Posted November 17, 2020

CX surveys: Part art/part science

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. 

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0
By Bob Kobek
In Uncategorized
Posted November 6, 2020

CX measurement for ultimate accountability

CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.

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0
By Bob Kobek
In Uncategorized
Posted October 20, 2020

On-Site Service Request Concierge Web App improves CX

CustomerCount's On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.

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0
By Bob Kobek
In Uncategorized
Posted August 20, 2020

Engaging owners through feedback tools

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector.

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0
By Bob Kobek
In Uncategorized
Posted July 29, 2020

The importance of Krulak’s Law in CX

Krulak's Law highlights the importance of those on the front line, and not the head office, in the delivery of the best customer experience (CX).

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0
By Bob Kobek
In Uncategorized
Posted July 23, 2020

CustomerCount’s Lisa Kobek to feature in third Town Hall

Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]

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