Bob Kobek Vlog 6: CX questions
In his latest Vlog, president Bob Kobek explains the type of CX questions you should be asking and the ones you should avoid.
CX surveys: Part art/part science
It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process.
CX measurement for ultimate accountability
CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.
EX: where external + internal customer loyalty pays
The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that [...]
On-Site Service Request Concierge Web App improves CX
CustomerCount's On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.
The importance of Krulak’s Law in CX
Krulak's Law highlights the importance of those on the front line, and not the head office, in the delivery of the best customer experience (CX).
CustomerCount’s Lisa Kobek to feature in third Town Hall
Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]