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In his latest Vlog, president Bob Kobek explains the type of CX questions you should be asking and the ones you should avoid.

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. 

CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.

The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that [...]

CustomerCount's On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.

Krulak's Law highlights the importance of those on the front line, and not the head office, in the delivery of the best customer experience (CX).

Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]