How can your business use CustomerCount?

How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed?

Receive real-time, immediate access to your customers’ feedback with CustomerCount – feedback that may be tracked to the individual representative level.

With CustomerCount you can capture relevant feedback from prospects, buyers and non-buyers. You’ll know what they like or don’t like about their sales experience. Couple this with our effective lead profiling process and you have valuable information that supports your efforts to increase revenue and brand loyalty. And all while ensuring adherence to compliance requirements.

Capturing and monitoring input about your sales process with CustomerCount will further support your efforts to:

• • Identify sales staff training opportunities;
  • Evaluate the effectiveness of sales materials and presentations;
  • Profile buyers and non-buyers to enhance lead generation efforts;
  • Track effectiveness of lead generation sources and methods; and
  • Capture referrals.

When planning product improvements or changes, use CustomerCount’s feedback system to run ideas past your customers before finalizing and implementing your plans.

Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute? Are the changes what they want? Would they prefer something else?

Use the power of CustomerCount to further understand your customers’ perceptions and expectations of your products. Are there areas for improvement? What do customers like most about your product?

Confirming or learning more about customers’ perceptions of your product will further support your efforts to:

• • • Target product development resources for maximum revenue-generating impact;
    • Measure price/value perceptions; and
    • Gather customer feedback about the most detailed aspects of your product.