Define Panic
By: Bob Kobek, RRP, President – Mobius Vendor Partners There is an adage ‘necessity is the mother of invention’. This is so very true, and there is another adage that I just made up “panic [...]
Are Your Employees showing signs of Stress and Anxiety?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage The research shows there are significant financial and operational costs for employers due to [...]
The Great Homogenization: How to Compete When AI Makes Everyone Look the Same
by Simon Crawford Welch, Ph.D. The Coming Sea of Sameness For decades, businesses invested enormous amounts of time, money, and effort trying to create competitive advantages. They hired talented [...]
How Conversational AI Voice Agents Are Transforming Customer Experience
Imagine calling your insurance provider. The AI voice agent immediately picks up the call and greets you in your preferred language. Once you explain your issue, it verifies your identity and [...]
You Have the Data. Do You Have the Story?
By Corina Violette, Director of Inventory Management, Global Connections, Inc. Every operator I talk to these days has more data than they know what to do with. Survey responses, call [...]
BIG DATA, BIG DATA, BIG DATA … NOW WHAT?
I am comfortable with the assumption that if you are reading this you recall the big deal about big data in the early 2000’s. If not, here is a brief descriptor of the event that occurred over [...]
How Agentic AI Is Changing the Economics of GCCs
By: Lalitha V For years, GCCs (Global Capability Centers) functioned as cost-saving hubs – providing access to skilled workers, delivering high-quality work at scale, and improving operational [...]
Do Your Employees Know What is Expected of Them?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage Gallup research found that only about half of all workers know what is expected of them at work. [...]
Listening Is Only Half the Battle
I recently traveled for a client meeting in a destination known for tourism and large conventions. Like many business travelers, I booked my hotel through the conference website, secured my [...]
The Leadership Mask: What Happens When Image Replaces Character
By Simon Crawford Welch, PhD We are living through one of the most curious periods in the history of leadership. Never before have leaders had more opportunities to shape how they are perceived. [...]
