mobius general news

Data Visualization to turn Customer Feedback into Competitive Advantage By Bob Kobek, President, Mobius Vendor Partners The future of CX business intelligence starts now. Welcome to CustomerView© [...]

By Simon Crawford Welch, PhD. We live in what should be the greatest age of informed thinking in human history. Almost anything we want to know is available within seconds. We carry access to [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant,  Author of Measuring to Manage All of us perform better when we are using our strengths. Some of those strengths might be unique [...]

By Corina Violette, Director of Inventory Management, Global Connections, Inc. Why customer feedback only counts when it turns into a decision Just recently, my pal Bob Kobek of Mobius Vendor [...]

Why Emotional Intelligence Will Separate Leaders From Algorithms By Simon Crawford Welch, PhD. Artificial intelligence has changed the conversation about leadership, but perhaps not in the way [...]

For years, the mandate around customer service automation was simple: deflect call volumes and reduce handle times. Early chatbots and basic IVR trees served as digital gatekeepers. The advent of [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant,  Author of Measuring to Manage Most executives “assume” that their employees are comfortable with the boss they are working [...]

By Bob Thompson, IT Strategist AI Reveals the Patterns. Experience Uncovers the Meaning. Decisions Drive Results. Executive Summary Organizations are generating unprecedented volumes of customer, [...]

By Bob Kobek, President, CustomerCount® by Mobius Vendor Partners This is a very self-serving article because it has to do with the way some technology companies charge for services, including [...]

By: Bob Kobek, RRP, President – Mobius Vendor Partners There is an adage ‘necessity is the mother of invention’. This is so very true, and there is another adage that I just made up “panic [...]