mobius general news

By Simon Crawford Welch, Ph.D. Businesses have never known more about their customers. We survey them, track satisfaction, analyze comments, monitor reviews, study customer journeys and [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage One of the main reasons employees give for leaving their current place of employment is that they [...]

By Expeed Software A customer satisfaction score can tell an organization how it is doing. Understanding why customers feel that way—and what to do next—requires a closer look. The explanation [...]

Data Visualization to turn Customer Feedback into Competitive Advantage By Bob Kobek, President, Mobius Vendor Partners The future of CX business intelligence starts now. Welcome to CustomerView© [...]

By Simon Crawford Welch, PhD. We live in what should be the greatest age of informed thinking in human history. Almost anything we want to know is available within seconds. We carry access to [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant,  Author of Measuring to Manage All of us perform better when we are using our strengths. Some of those strengths might be unique [...]

By Corina Violette, Director of Inventory Management, Global Connections, Inc. Why customer feedback only counts when it turns into a decision Just recently, my pal Bob Kobek of Mobius Vendor [...]

Why Emotional Intelligence Will Separate Leaders From Algorithms By Simon Crawford Welch, PhD. Artificial intelligence has changed the conversation about leadership, but perhaps not in the way [...]

For years, the mandate around customer service automation was simple: deflect call volumes and reduce handle times. Early chatbots and basic IVR trees served as digital gatekeepers. The advent of [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant,  Author of Measuring to Manage Most executives “assume” that their employees are comfortable with the boss they are working [...]