The Last Competitive Advantage:
Why Emotional Intelligence Will Separate Leaders From Algorithms By Simon Crawford Welch, PhD. Artificial intelligence has changed the conversation about leadership, but perhaps not in the way [...]
Beyond Deflection: Turning Conversational AI Into Your Most Valuable Data Asset
For years, the mandate around customer service automation was simple: deflect call volumes and reduce handle times. Early chatbots and basic IVR trees served as digital gatekeepers. The advent of [...]
Are your employees’ showing signs of working with a Toxic boss?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage Most executives “assume” that their employees are comfortable with the boss they are working [...]
Data Visualization as a Strategic Growth and Risk Management Capability
By Bob Thompson, IT Strategist AI Reveals the Patterns. Experience Uncovers the Meaning. Decisions Drive Results. Executive Summary Organizations are generating unprecedented volumes of customer, [...]
Support Your Consultant
By Bob Kobek, President, CustomerCount® by Mobius Vendor Partners This is a very self-serving article because it has to do with the way some technology companies charge for services, including [...]
Define Panic
By: Bob Kobek, RRP, President – Mobius Vendor Partners There is an adage ‘necessity is the mother of invention’. This is so very true, and there is another adage that I just made up “panic [...]
Are Your Employees showing signs of Stress and Anxiety?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage The research shows there are significant financial and operational costs for employers due to [...]
The Great Homogenization: How to Compete When AI Makes Everyone Look the Same
by Simon Crawford Welch, Ph.D. The Coming Sea of Sameness For decades, businesses invested enormous amounts of time, money, and effort trying to create competitive advantages. They hired talented [...]
How Conversational AI Voice Agents Are Transforming Customer Experience
Imagine calling your insurance provider. The AI voice agent immediately picks up the call and greets you in your preferred language. Once you explain your issue, it verifies your identity and [...]
You Have the Data. Do You Have the Story?
By Corina Violette, Director of Inventory Management, Global Connections, Inc. Every operator I talk to these days has more data than they know what to do with. Survey responses, call [...]
