Engage Them or Lose Them
BY MICHAEL W. HILL, MOBIUS VENDOR PARTNERS EXECUTIVE CONSULTANT, BIRKMAN PROFESSIONAL A recent issue of Sales and Marketing Management magazine has an interesting article on employee engagement [...]
Integrating Emotional Intelligence in Your Survey Design
BY SIMON CRAWFORD-WELCH, PHD, RRP, FOUNDER & EDITOR, THE CRITICAL THOUGHT LAB SURVEYS ARE OBVIOUSLY INDISPENSABLE TOOLS FOR GATHERING INSIGHTS AND UNDERSTANDING PERCEPTIONS. HOWEVER, THE [...]
How Could GPT Impact Customer Feedback Management?
HOW COULD GPT IMPACT CUSTOMER FEEDBACK MANAGEMENT? BY NARJES BOUFADEN, CEO OF KEATEXT MOBIUS VENDOR PARTNERS IS PROUD TO PARTNER WITH KEATEXT, THE PROVIDER OF OUR AI TEXT ANALYTICS TOOL USED IN [...]
Adapting to Adversity
BY MOBIUSVP SPONSORED TRIATHLETE DR. MALACHI HENRY Sports, business and life are all about adapting to adversity. We all have setbacks throughout our journey and this year, my setback is a hip [...]
SURVEY MYTHS DEBUNKED
Issue # 2 Survey Fatigue By Bob Kobek, President of Mobius Vendor Partners I rarely hear from people who say, “I always take surveys.” In fact, I really would question the mental acuity of anyone [...]
BBB Tip Corner: Resolving Customer Complaints
BBB TIP CORNER: RESOLVING CUSTOMER COMPLAINTS BY JENNIFER ADAMANY, DIRECTOR OF COMMUNICATIONS, BETTER BUSINESS BUREAU SERVING CENTRAL INDIANA IN BUSINESS, YOUR REPUTATION IS YOUR LIVELIHOOD. [...]