On-Site Service Request Texting Technology Added to CustomerCount® Cloud-Based Customer Feedback System
INDIANAPOLIS, IN (February) – Bob Kobek, RRP President of MobiusVP and CustomerCount® online feedback management system, has announced yet another enhancement to its system. Along with its strategic technical partner, ConnectionsGRP, Mobius VP has fully integrated text capabilities, an easy-to-use custom SMS concierge app which enables hospitality guests to make on-site service requests. The system is capable of delivering a web app to the guests’ device upon their check in.
The platform enables SMS text messaging so resort teams may quickly address issues or place orders as they are requested, not after. Its filters are designed to highlight and alert managers to constructive customer feedback as well as needs. Guests, Vacation Club members and Timeshare Owners do not need to download any special apps. As soon as they click on the URL in the text message from the front desk, they are ready to book dinner reservations, make spa appointments, request extra towels, or order room service.
According to Anthony Link, CEO of ConnectionsGRP, “We are so pleased to be integrating this technology with CustomerCount. We are proud to have the most proven transformative communication solution alleviating the current crisis of communication most, if not all, hospitality providers have with their guests. Even our competitors call us ‘the experts,’ so we’ve teamed up with (fellow) experts at MobiusVP to make CustomerCount an even more robust tool.”
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