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Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand.

In his latest Vlog, president Bob Kobek explains the type of CX questions you should be asking and the ones you should avoid.

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. 

It has been announced that nominations will open for the 2020 Customer Engagement Professional (CEP) Award on December 1, 2020 and close on January 14, 2021.

Unstructured survey questions are where resorts will find the real answers when looking at their customer experience and the latest text analytics software can help uncover the true meaning.

Happy 21st birthday Mobius Vendor Partners. Our cornerstones of Assessment, Design, Deployment and Management are the most precise way of determining the best possible solutions.

To be 21 again! How many times have we wondered whether we would like to be young again? In the words of Mark Twain: “Youth is wasted on the young”, and to that, we say, well, sort of true. On [...]

CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.