CustomerCount CEP Resort Trades Award

Annual CEP Award Contest Celebrates Resort Managers, General Managers and Assistant Managers

CustomerCount and Resort Trades magazine have announced a partnership to recognize outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.

Nominations for the annual award, “CustomerCount Customer Engagement Professional (CEP)/ Resort Trades Award” will open Tuesday, September 13th with the recipient being announced in February.

According to Robert Kobek RRP, president of CustomerCount, the nomination process will include completing an online nomination survey to compile the nominee’s qualifications and qualities.  “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this new award.”

Nominations should focus on the performance of Resort Managers, General Managers, and Assistant Managers who have contributed to the success of the company in an exceptional manner. Areas of contribution may be extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations will need to include detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community.

According to Sharon Scott, publisher of Resort Trades, “In an effort to pay homage to often overlooked and under-appreciated resort management professionals, we’ve teamed with CustomerCount to celebrate these hard working individuals, many of whom are the backbone of maturing, legacy resorts.”

The winning manager and their company/resort will be profiled in the February issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.

How to nominate for the CEP Award

To submit a nomination, visit or for a link to the entry form. The online form will also be available at

“We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master.  At CustomerCount we want to honor an individual who has shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.

The CustomerCount team introduced the award and named its first CEP winner at the 2016 PACE Convention and Expo.  The CustomerCount Customer Engagement Professional (CEP)/ Resort Trades Award will be announced in February.

About CustomerCountSM  

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information, visit or call 317-816-6000.  Follow them at on Twitter @CustomerCount or 

About The Resort Trades 

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit