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Collecting Customer Data is One Task, Then the Work Really Begins By: Marc E. Carlson CustomerCountSM Business Relationship Manager Organizations collect an immense amount of customer data these [...]

Find Root-Cause of Customer Actions by Asking One More Question By: Marc E. Carlson CustomerCountSM Business Relationship Manager Asking an additional question dependent upon a survey [...]

Trending: It’s Hard to Argue with History By: Marc E. Carlson CustomerCountSM Business Relationship Manager Whether conducting trend analysis on sales, social media, stock price, or the business [...]

Target Key Accounts with Surveys By: Marc E. Carlson CustomerCountSM Business Relationship Manager It is one thing to hear from contacts at key accounts that your organization is satisfying their [...]