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Where oh Where is Our Customer Feedback? By: Marc E. Carlson CustomerCountSM Business Relationship Manager Have you ever worked on a project that would benefit from data from your customer [...]

Customer Feedback Critical for Contact Centers By: Marc E. Carlson, RRP CustomerCount(SM) Business Relationship Manager In the contact center space there are a lot of statistics being monitored, [...]

If you want your VOC program to be successful and maximize the ROI, share your customer feedback enterprise-wide.