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!https://customercount.com/images/27.jpg! Why Are Companies Flocking to NPS by: Matthew R. Morris ISOM Manager, CustomerCount© I was talking the other day with one of my colleagues about the NPS [...]

!https://customercount.com/images/26.jpg! NPS – Is It Really the One Number You Need To Know With all the chatter about NPS today, this article really spells it out. When [...]

When a customer has a bad experience with your organization, and they tell you so by completing a survey, they typically tell others during the course of the day. This information travels fast [...]

At CustomerCount©, we rarely have a client using just one type of question because we want our clients to conduct a deep-dive into what will make that customer buy more product and encourage [...]

I often hear this question: “What kind of ROI can we see from using your enterprise customer engagement solution?” My answer is, it depends. It depends on whether or not key stakeholders will [...]

!https://customercount.com/images/23.jpg! Taking IVR Surveys is so Exhausting By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I just got an oil change for my sedan at a [...]

Customer feedback can be a double edged sword. On the one hand, a company can gain great information regarding what they are doing right in the eyes of its consumers. On the other hand, [...]

One of the biggest beefs I hear at conventions from those that are the users of good and services is there are too many vendors and they feel like they have a target on their back. Conversely, [...]

There is no question the highest priority of our company is providing the finest customer feedback system that can ever be used.

I recently stayed at the Venetian Resort and Hotel in Las Vegas and was there for 5 days, which, for me is 2 days too many in Las Vegas. When I returned to my office the following week I was met [...]