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The other night I am home with my family and the phone rings. After answering the call, a woman’s voice comes on the telephone announcing who she is and what firm she is representing. She goes [...]

!https://customercount.com/images/23.jpg! One Bad Experience Can Lead to Customer Defection By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Last night my family went to a [...]

!https://customercount.com/images/23.jpg! Increase Your Survey Responses with “Save a Survey” By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I imagine the ROI using a live [...]

I am surprised by how many companies I speak with inside the call center world that do not have a customer feedback program because that is supposed to be the responsibility of their client. I [...]

!https://customercount.com/images/26.jpg! After reading this article I felt that it should be shared with the entire galaxy. Enjoy! ~Bob Kobek Getting A Black Belt In Leadership There is a old [...]

You know how when you read something in a business periodical that you deem really important, you want to highlight that text with a highlighter because you realize that information can have an [...]

!https://customercount.com/images/26.jpg! Being that I am also a stickler on business etiquette, including proper use of grammar, written and verbal, this article really spells it out. I [...]

!https://customercount.com/images/27.jpg! Why Are Companies Flocking to NPS by: Matthew R. Morris ISOM Manager, CustomerCount© I was talking the other day with one of my colleagues about the NPS [...]

!https://customercount.com/images/26.jpg! NPS – Is It Really the One Number You Need To Know With all the chatter about NPS today, this article really spells it out. When [...]

When a customer has a bad experience with your organization, and they tell you so by completing a survey, they typically tell others during the course of the day. This information travels fast [...]