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October 2012 Newsletter Quit Talking to YourselfBy Robert A. Kobek, RRP, President CustomerCount I have a mental discipline I work myself through every morning while scraping my face (the mirror [...]

!https://customercount.com/images/28.jpg! Protect Yourself Against Consumer Survey Fatigue By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager One sure fire way to get a [...]

!https://customercount.com/images/26.jpg! Stepping over Dollars to get to a Nickel By: Robert A. Kobek, RRP, President CustomerCount A close associate of mine that is the EVP of all things call [...]

!https://customercount.com/images/28.jpg! Increase Data Collection by Using Reminders By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Response rates on surveys delivered to [...]

!https://customercount.com/images/26.jpg! F.C.C. Backs Proposal to Realign Airwaves By: Robert A. Kobek, RRP, President CustomerCount All the talk about how the Government hurts small business, [...]

!https://customercount.com/images/28.jpg! The Value of Deep Dive Questioning By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager The majority of customer feedback surveys I [...]

!https://customercount.com/images/26.jpg! Here, here!! This is advocacy meeting the private sector in one article. By: Robert A. Kobek, RRP, President CustomerCount Richard Branson on Why We Need [...]

!https://customercount.com/images/28.jpg! Why Not Ask Follow-up Questions on Customer Feedback Surveys? By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Why don’t the [...]

!https://customercount.com/images/28.jpg! Build Brand Awareness with Customer Surveys By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager How many times have you taken a survey [...]

!https://customercount.com/images/28.jpg! Obtain Granular Survey Data by Using Multiple Question Types By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Collecting customer [...]