INDIANAPOLIS, IN (February 12, 2024) –Mobius VP, LLC®, (Mobius) the Indianapolis-based business process consulting firm that developed,  deploys and manages CustomerCount®, EmployeeCount® and Patients-Count® online feedback systems has received a complaint-free award  from the BBB Serving Central Indiana.

CustomerCount, created by Mobius,  collects, measures and reports customer feedback through branded, customized online surveys. These surveys are formulated to measure the quality of the customer experience in more than forty languages. CustomerCount feedback systems may be integrated into most any customer interaction ranging from point of original contact to post-trip experience and every touch point in between. 

Cathy Armour, BBB of Central Indiana President & CEO, said “Maintaining a complaint-free record for an entire year is an admirable accomplishment and one that requires dedication to every customer day in and day out. Better Business Bureau’s Standards for Trust were developed with businesses such as Mobius in mind who are an exemplar of trust in our local communities. Each standard is used as a guide for businesses who wish to better their practices by emphasizing trust and integrity.” 

Bob Kobek, President of MobiusVP and CustomerCount celebrated the award saying ”We are proud of our continued commitment to ethical business practices. Our clients depend on us for crucial collection of secure data and this recognition demonstrates to the public that we are doing our job well and that we are committed to maintaining our A+ BBB rating. I am proud to be a Board Member here in Central Indiana as the pillars of the BBB act as our guideposts to responsible business practices.”

Two years ago, Mobius was also honored to be the first ever B2B Company to receive the Torch Award from the Better Business Bureau of Central Indiana.  Presented annually since 1996, the BBB International Torch Awards recognize companies throughout North America that maintain outstanding dedication to upholding ethical business standards and promoting trust in the marketplace. 

About Mobius Vendor Partners Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts.

About CustomerCount^® CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow on LinkedIn, Facebook, and/or read our latest blogs.