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Krulak's Law highlights the importance of those on the front line, and not the head office, in the delivery of the best customer experience (CX).

Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]

Social listening including review sites keeps every part of the marketing machine on the right path and there are some great tools to automate the process.

Six months after the California Consumer Privacy Act became law, today, July 1, marks the beginning of the enforcement phase. Here's what you need to know and what you need to do now.