Who we are - Mobius Vendor Partners

Formed and organized in 1999, Mobius VP, LLC (MVP) is a business process design, management and performance improvement firm, which later became focused on data feedback, interpretation and analysis. Today, it is regarded as a leader in the design, development, and deployment of consumer and employee satisfaction and feedback surveys utilizing its cutting-edge, industry leading, technology platform known as CustomerCount™.

MVP offers extensive expertise in the areas of

  • Business Process Consulting Business Relationship Management
  • Contact Center Advisory Services Cyber Security
  • Data Collection & Feedback Services

MVP is a highly valued partner and resource, with a reputation of taking the simple and ordinary and creating outcomes that are both remarkable and efficient.

Formed and organized in 1999, Mobius VP, LLC (MVP) is a business process design, management and performance improvement firm, which later became focused on data feedback, interpretation and analysis. Today, it is regarded as a leader in the design, development, and deployment of consumer and employee satisfaction and feedback surveys utilizing its cutting-edge, industry leading, technology platform known as CustomerCount™.

MVP offers extensive expertise in the areas of

  • Business Process Consulting Business Relationship Management
  • Contact Center Advisory Services Cyber Security
  • Data Collection & Feedback Services

MVP is a highly valued partner and resource, with a reputation of taking the simple and ordinary and creating outcomes that are both remarkable and efficient.

Our Mission (what we are here to do)

MVP is committed to a culture of demonstrating respect for our clients and partners. Our goal is to earn loyalty and to foster positive and sustainable processes to benefit our clients and our environment, while upholding our duties as responsible corporate citizens.

Our Vision (what we aspire to be)

Mobius believes its clients’ loyalty is what ensures continued long-term success. To earn that loyalty, we strive to evolve into an organization rooted in transparency, accountability, and positive social and environmental impact in everything we do.

Our History and Culture

MVP was organized in 1999 as a business process design, management, and performance improvement firm. During that phase of the company’s evolution, it assumed leading advisory and oversight roles in the development and design of various contact center operations, as well as in the assessment and evaluation of numerous business processes. Serving in this capacity, the Company’s principals were able to bring their specific talents and expertise to the aid of their clients; however, they also began to notice an attitudinal shift in the mindset of their clientele.

Strategic and tactical decision makers began turning away from anecdotal, “ear-to-the-ground” observations and subjective opinion in favor of empirical, user-driven reaction and response when evaluating company products and services, and in developing and implementing strategic goals and tactical priorities. And with this observation, the Company realized a void that was not being effectively filled by boutique and niche firms…the ability to combine industry and market specific subject matter expertise with a state-of-the-art technology platform. MVP sought to fill that void, and today has introduced a complementary line-of-business designing, developing and deploying consumer and employee on-line surveys. MVP’s proprietary data collection and feedback platform – CustomerCount – is actively contracted for use across more than 25 unique organizations, representing more than 160 individual locations and more than 40 languages.

The following is a timeline depicting MVP’s key accomplishments:

Our Approach

Our Executives

Robert A. Kobek

President
 

Robert A. Kobek has served as the president and chief executive of the Company, since its inception in 1999 and is responsible for the organization’s strategic, tactical, and day-to-day operations. Prior to the Company’s formation, Mr. Kobek spent more than 20 years in government, the direct marketing industry, and in teleservices. Specializing in the design, implementation and marketing of products and services, Mr. Kobek has designed more than 150 outbound telemarketing programs, inbound customer service and order processing operations, and interactive information system platforms. His experience has serviced clients of all measurable revenue ranges and sizes located throughout the United States, Canada, Mexico, and Europe.

Mr. Kobek’s governmental experience spans the federal, state, and local levels, and includes serving as the Director of Indiana Liaison for United States Senator Vance Hartke and as the Director of Special Projects for Indiana General Assembly Speaker of the House Phillip Bainbridge. During this time, Mr. Kobek’s responsibilities included monitoring consumer protection and telecommunications focused legislation, as well as other sales and marketing industry related issues.

Mr. Kobek attended the Holy Cross College at Notre Dame and Indiana University concentrating in business and political science.

Bob Kobek Executive Team

William Morris

Managing Partner & Chief Administrative, Financial & Technological Officer
 

For nearly 15 years, William (“Bill”) Morris has served as the Company’s managing partner and remains responsible for overseeing all accounting, finance and information technology platforms. In addition, Mr. Morris has also participated in the development and implementation of the Company’s strategic and tactical initiatives and operations. Throughout his career, Mr. Morris has maintained executive leadership positions across a broad spectrum of organizations with an emphasis on finance, information technology, and strategic and business planning.

Mr. Morris is a graduate of Indiana University with a concentration and degree in finance.

Lisa Kobek
Executive Vice President, Client Services and Operations

Lisa Kobek is the Company’s executive vice president and is responsible for client service delivery and operations. In this capacity, Ms. Kobek serves as the primary point-of-contact with the Company’s clients in the design, development, programming, fielding, data analysis and reporting of proprietary customer and employee data feedback. Prior to joining the Company, Ms. Kobek worked for an international non-profit organization as well as for a multi-national vacation exchange enterprise, where she specialized in the development and implementation of a coordinated global fundraising strategy as well as strategic business plans and business processes. In addition, she also coordinated and oversaw enterprise-wide business process reengineering efforts.

Ms. Kobek is a graduate of Butler University, where she earned a Bachelor of Science degree in business administration.

Key Advisors

Mike Hill

Mike’s passion for increasing employees and team’s performance is reflected in his writing, speaking, teaching and coaching. Mike is the author of three books based on performance improvement: 

  • Measuring to Manage
  • Measuring Ourselves and 
  • Corporate Measurements to Manage.

Mike’s performance improvement models are applicable to all sizes of businesses from Mom-and-Pop organizations all the way up to and including the Fortune 500. This wide-spread appeal has yielded a diverse base of speaking and consulting clients.

Recently Mike has begun teaching his models to students at Indiana University Purdue University at Indianapolis.

As one of America’s leading experts on improving employee performance, He enjoys sharing his proven tips, and explaining; How, Why, and When to implement them. Mike has spoken to and trained hundreds of people from all over the world. His unique approach to empowering employees will improve every organization’s bottom line.

As a corporate executive. Mike and his team grew an Indiana -based organization from a single location to a six-location business in the span of 10 years. He’s also been vice president of a Fortune 1500 company that grew sales 25% during the 3-years he was in charge ($100,000,00 to $145,000,000.00).

Mike graduated from of Saint Bonaventure University with a Bachelor of Arts followed by a Master’s in Business Administration (MBA).

He holds a Coaching Certification and is a qualified Birkman Assessment Professional.

Mike Hill MobiusVP

Suzzi-Albrycht-Morrison

Suzzi Morrison’s resort industry and technology experience spans more than 30 years.Her career has included experience in the areas of telemarketing, sales and marketing, reservations, property management, loan servicing, collections, accounting and Information Technology.  

Suzzi’s primary focus for MobiusVP clients includes:

  • Strategic Systems Planning
  • System Selection
  • Operational Efficiency Analysis
  • Conversion Management
  • Business Analysis
  • System Design
  • Implementation Management

In addition, Suzzi chairs the ARDA Technology Committee and holds an invited seat as the Technology Lead in the technology group of the ARDA Meetings Committee.  She has also been named one of the top Female vendor RCM leaders, nominated as one of the top 50 Tech Leaders for 2019 by InterCon, and has been nominated for inclusion within the Who’s Who in America .

Client portfolio includes – Hilton Grand Vacations, Marriott Vacation Club International, Nordis Direct, Customer Count, Raintree Vacation Club, Exploria Resorts/Summer Bay, Calypso Cay Resort, Disney Vacation Club, SPM Resorts, CFI – Westgate Resorts, Four Season Resorts, Resort Computer Corporation, PC Consulting Inc., Fiesta Americana, Sunterra Corporation (US and Europe), Orange Lake Resort and Country Club, Resort World, Valdoro Mountain Lodge, Divi Resorts, Bluegreen Resorts, Celebrity/Legacy Resorts, Wyndham/Fairfield Resorts, Welk Resort Group, Tenstar Development, Reunion West Development, Pacific Monarch Resorts, Diamond Resorts International, SPI Inc., Concord Servicing, Island One Resorts, Nordis Technologies and RCI. 

Suzzi-Albrycht-Morrison

Strategic Partners