Bob Kobek, RRP, President of Mobius Vendor Partners (MVP), and CustomerCount® online feedback management system has announced that Suzzi Albrycht Morrison has joined MVP as Executive IT Consultant to its Senior Leadership Team.
Kobek says ”As our CustomerCount platform evolves we’ve seen the need for Suzzi’s expertise in all things technology. She is assisting us with security and compliance issues and survey configuration. She’s also an important team member working on strategic and tactical planning for MVP. We are thrilled to have her aboard.”
Given the important existing and coming technology security and compliance issues, it is now accepted practice for Mobius to plan and solve for security and regulatory compliance requirements. “Surveys are part art and part science in any event, and now legal compliance and security compliance are at the intersection of using technology to keep our clients in safe harbor,” adds Kobek.
Morrison says that ““using my years of expertise and skill to work with Mobius is a natural fit for me. I enjoy working with the team at Mobius to help ensure their technology remains safe, secure and leading edge.”
Suzzi Morrison’s technology experience spans more than 30 years. Her career has included experience in the areas of telemarketing, sales and marketing, reservations, property management, loan servicing, collections, accounting, and Information Technology. She has spent several decades serving all the major industry players including Marriott, Wyndham, Disney, Four Seasons, Hilton, Diamond, Orange Lake and more. With services ranging from system planning, selection, design and implementation to conversion management, software design and operational efficiency analysis, Morrison is a trusted resource for the industry’s most complex obstacles. She chairs the ARDA (American Resort Development Association) Technology Committee and serves as the Technology Lead in the technology group of the ARDA Meetings Committee.
CustomerCount was created in 2007 by Mobius Vendor Partners (MVP), the well-known business process design, management, and performance improvement company. Over the past two decades, MVP’s experience corroborated the importance of measuring performance and creating tools to help manage customer feedback. CustomerCount was originally designed to improve customer experience within three segments: sales experience, contact experience and product experience. Since then, the acceptance of the platform has been widespread in the hospitality, health, contact center, and education sectors.
Customer Count collects, measures and reports customer feedback through branded, customized online surveys measures the quality of the customer experience in more than 40 languages. CustomerCount feedback systems may be integrated into most any customer interaction ranging from point of original contact to post-trip experience and every touch point in between.